Refund policy

🖤  Returns & Exchanges  🖤 

We’re here to make sure you’re happy with your purchase! If something isn’t right or if you have any questions, feel free to email us at hello@letsbefrank.net.au.

Eligibility for Returns or Exchanges

We’re happy to offer exchanges or store credit for items returned in original condition.

  • Condition: Must be in original, unused condition.
  • Timeframe: Please send your return within 14 days of purchase.

How to Return an Item

  • Contact Us for Address: Email us at hello@letsbefrank.net.au to receive our return address.
  • Ship the Return: Use a tracked service for peace of mind! Transport risk lies with the sender.
  • Approval Notification: We’ll review your return upon arrival and notify you of the outcome.

Where to Send Returns

Please ship approved returns to:

[Contact us for the full address]
Seven Mile Beach, Tasmania 7170
Australia

We hope this makes the return process as smooth as possible. We’re here to make sure you feel great about your experience! 🖤